Return Materials Authorization
Complete the information on this form and submit to MEAA. Upon acceptance, MEAA will issue a RMA # and return to you. Upon receipt of RMA#, prepare shipping documents (including a copy of this completed form). Ship to MEAA, and notify MEAA when shipment has been made.
For assistance, please contact our toll-free customer service line at 1-888-MELCO4U Ext 0 (1-888-625-2648 ext 0)
You must be a logged-in member of this site to submit an RMA form. In order to register for Diamond Gard warranty submission, please go to the Sign In / Register page and enter your name and business information.
Registration is not automatic and must be approved manually. This can take up to 24 business hours. Please watch your email for your confirmation notification. Be sure to check your Spam or Junk email folders in case we are not white-listed.
MEAA does not provide for any stock adjustments/returns to stock (RTS) of Heavy Duty Products without prior authorization from an MEAA representative. This Returned Material Authorization must be completed, approved, and signed by an MEAA representative before units can be returned. Disposition of each returned unit will be determined upon inspection of the unit. MEAA reserves the right to reject any returned goods for any reason such as but not limited to: (1) Units returned with an incomplete/unsigned RMA, (2) Units not matching those approved on RMA, (3) Original MEAA issued unit label is missing/illegible, (4) Original ship date is more than 12 months from date of return request. (5) Evidence of usage/damage on units returned as RTS (6) Physical damage caused by abuse , (7) Evidence of disassembly / tampering, (8) Evidence of any kind of use or installation. Products must be in original box. (9) Any other circumstances at our discretion. Units that are rejected under the conditions above will be returned to customer at customers expense (through carrier and carrier account # provided by customer) as instructed by customer under “Rejected Units” on this form. At MEAA’s discretion the customer shall be credited for the returned unit(s) after a replacement order has been received. There are no exceptions to the above unless noted in detail on this RMA form and approved by MEAA.